Leviton Switch — Privacy Policy

1. Introduction

Leviton Switch Industrial Co., Ltd. ("Leviton Switch", "we", "our") respects the privacy of our website visitors and business contacts. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (levitonswitch.com) or interact with our sales and technical support teams.

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, job title, and mailing address provided through inquiry forms, quotation requests, or direct communication.
• Technical Inquiry Data: Product specifications, project requirements, and technical questions submitted through our website or email.
• Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website, collected through standard web analytics.
• Communication Records: Correspondence history including emails, phone call notes, and meeting records maintained for business relationship management.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing quotation requests and product inquiries
• Providing technical support and product specification assistance
• Delivering compliance documentation and certification copies
• Sending order confirmations, shipping notifications, and invoice information
• Improving our website content and user experience
• Communicating product updates and new certifications relevant to your industry

4. Legal Basis for Processing

We process your personal data based on: (a) your consent, provided through form submissions; (b) our legitimate business interests in responding to inquiries and maintaining business relationships; and (c) contractual necessity for processing orders and delivering products and services.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with: authorized regional distributors (with your consent) to fulfil local orders; third-party logistics providers for shipment purposes; and regulatory authorities when required by law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our business relationship plus 5 years for compliance and warranty purposes. Website usage data is retained for 24 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; object to processing of your data; and request data portability. To exercise any of these rights, contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security assessments.

9. Cookies

Our website uses essential cookies for website functionality and analytics cookies to understand website usage patterns. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on this page with the "Last updated" date.

11. Contact Us

For privacy-related questions or requests, contact our Data Protection Officer at: [email protected]